Privacy Policy

Introduction

Cantaloupe ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our subscription delivery service.

Information We Collect

We collect information you provide directly to us, including:

• Account information (name, email address, phone number)
• Delivery address and building information
• Payment information (processed securely by Stripe)
• Subscription preferences and order history
• Communications with our support team

How We Use Your Information

• Process and deliver your subscription orders
• Send order confirmations and delivery notifications
• Manage your account and subscription preferences
• Respond to your inquiries and provide customer support
• Improve our services and develop new features
• Send promotional communications (with your consent)

Third-Party Services

We use trusted third-party services to operate our platform:

• Supabase - Database and authentication services
• Stripe - Payment processing (PCI-compliant)
• PostHog - Product analytics to improve user experience
• Resend - Transactional email delivery

These services have their own privacy policies and handle data in accordance with their terms.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Payment information is processed directly by Stripe and never stored on our servers.

Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for marketing communications
• Export your data in a portable format

Cookies

We use cookies and similar technologies to provide and improve our services. For detailed information about the cookies we use, please see our Cookie Policy.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at hello@getcantaloupe.com.